PRIVACY POLICY

Last Updated: 16 April 2026

FPLAY Studio ("FPLAY Studio", "we", "our", or "us"), a game development and publishing division of FTECH CO., LTD, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to users of our games, websites, HTML5 games, mobile applications, and mini-game platforms.

By accessing or using our services, you agree to the collection and processing of information as described in this Privacy Policy.

1.Information We Collect

FPLAY Studio follows the principle of data minimization and collects only information necessary to provide and improve our services.

1.1 User Identification Information

Depending on platform integrations, we may receive:

• OpenID or Platform User Identifier
• Nickname
• Avatar URL

Purpose:

• User authentication
• Account management
• User profile display
• Gameplay services

1.2 Gameplay Information

We may collect gameplay-related information including:

• Game progress
• Levels completed
• Scores
• Achievements
• Reward events
• Session information

Purpose:

• Save gameplay progress
• Synchronize game state
• Operate leaderboard systems
• Manage rewards
• Improve gameplay experience

1.3 Device Information

We may automatically collect limited technical information including:

• Device model
• Operating system version
• Screen resolution
• IP address
• Error logs
• API logs

Purpose:

• Service operation
• Compatibility testing
• Performance optimization
• Security monitoring
• Fraud prevention
  
   

2.In-App Purchases (IAP)

Some products may offer in-app purchases.

For purchase verification and fulfillment, we may process:

• Transaction ID
• Product ID
• Purchase Status
• Purchase Timestamp
• Purchase Verification Result

FPLAY Studio does not collect, process, or store:

• Credit card numbers
• Debit card information
• Bank account information
• Payment credentials

All payment transactions are processed by authorized payment providers and platform operators.

Purchase information is used solely for:

• Purchase verification
• Fraud prevention
• Customer support
• Transaction auditing
• Delivery of purchased content
  
   

3.In-App Advertising (IAA)

Some products may display advertisements, including rewarded advertisements.

Advertising-related information may include:

• Ad Impression Events
• Ad Click Events
• Rewarded Advertisement Completion Events
• Advertising Performance Metrics

Purpose:

• Advertisement delivery
• Reward validation
• Advertising performance measurement
• Fraud prevention
• Service optimization
  
   

4.Rewarded Advertisements

Where users voluntarily view advertisements in exchange for in-game rewards, FPLAY Studio may process:

• Reward eligibility information
• Ad completion events
• Reward claim records

This information is used exclusively to grant rewards and prevent abuse or fraudulent activity.

5.How We Use Information

Collected information may be used to:

• Provide and maintain services
• Authenticate users
• Synchronize gameplay progress
• Operate leaderboards
• Deliver rewards
• Process purchases
• Validate advertising rewards
• Improve service quality
• Monitor system performance
• Detect and prevent fraud
• Provide customer support
• Comply with legal obligations
  
   

6.Information Sharing

We may share limited information with trusted service providers where necessary to operate our services.

Examples include:

• Goole Platform Services / other
• Google Cloud Platform (GCP)
• Payment Providers
• Advertising Networks
• Firebase (if applicable)
• Cloudflare (if applicable)

Information is shared only for authorized operational purposes.

7.Data Retention

FPLAY Studio retains information only as long as necessary to fulfill operational, legal, contractual, and security requirements.

Typical retention periods include:

• Account Data: While Account Active
• Gameplay Data: While Account Active
• Analytics Data: Up to 12 Months
• Advertising Data: Up to 12 Months
• Purchase Records: Up to 24 Months
• Reward Records: Up to 24 Months
• Security Logs: Up to 90 Days
• Error Logs: Up to 90 Days

Upon expiration of retention requirements, information may be securely deleted, anonymized, or aggregated.

8.Data Security

FPLAY Studio implements reasonable technical and organizational safeguards including:

• HTTPS/TLS encryption
• Role-based access controls
• Secure cloud infrastructure
• Monitoring and logging
• Incident response procedures
• Fraud detection controls

Only authorized personnel may access personal information.

9.User Rights

Subject to applicable laws, users may request:

• Access to personal data
• Correction of personal data
• Deletion of personal data
• Restriction of processing

Requests may be submitted through official support channels.

10.Children's Privacy

FPLAY Studio does not knowingly collect personal information from children where prohibited by applicable law.

If we become aware that personal information has been collected in violation of applicable requirements, appropriate steps will be taken to remove such information.

11.International Data Transfers

Data may be processed and stored using cloud infrastructure and service providers located in the Asia-Pacific region, including Singapore.

Appropriate safeguards are implemented to protect personal information during processing and storage.

12.Changes to this Privacy Policy

FPLAY Studio may update this Privacy Policy periodically.

Updated versions will be posted through official channels and become effective upon publication.

13.Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

FPLAY Studio
Email: support@fplay.vn